Separate what you know from what you are assuming.
Manager Essentials, Ready-made eLearning Courses
Difficult Conversations for Managers
From £69.00
A practical, scenario-led course that helps managers prepare for, open and handle difficult workplace conversations with more clarity, empathy and confidence. One-off organisational licence, unlimited internal learners, with ready-to-use SCORM or editable Storyline options in UK or US English.
FOUNDING 25 · LAUNCH OFFER
Introductory pricing now, plus 20% off future ready-made courses for the first 25 organisations.
HOW DO YOU WANT TO USE IT?Choose the route that works for your team.
ENGLISH VERSIONChoose UK or US English
Not sure how much control you’ll need?Start with SCORM. If you upgrade later, we’ll credit what you paid against the current Editable Storyline price.
Your chosen English version is repeated in the basket and order details. No subscription. No licence key. Standard course licences cover one purchasing organisation.THE WORKPLACE PROBLEM
The hard part is rarely knowing that a conversation needs to happen.
Managers often know the conversation needs to happen. The hard part is saying it clearly, handling pushback and leaving with a useful next step. CLEAR gives them a route through it, then lets them practise it in context.
A PRACTICAL ROUTE
Use CLEAR to stay grounded.
A simple route through a hard conversation.
Open the conversation without hiding the issue.
Listen properly and make room for new information.
Turn discussion into a practical next step.
Follow up instead of treating one conversation as the finish line.
PRACTISE BEFORE IT MATTERS
Two conversations. Real decisions.
Asha + Liam
Two late handovers are affecting another team. Learners practise opening clearly, handling defensiveness and agreeing a workable next step.
- Feedback after each decision
- Strong / Mixed / Risky coaching
- Believable information revealed as the conversation develops
Maya + Chris
Chris keeps interrupting colleagues and shutting down concerns. Learners make four scored decisions without coaching prompts and need 3 out of 4 to pass.
- Four decision points
- 75% pass mark
- Application rather than memory testing
WHO IT'S FOR
Who it's for
- New and experienced people managers
- Team leaders handling performance or conduct conversations
- L&D teams building manager capability
WHAT YOU'LL LEARN
What you'll learn
- Prepare with facts, not assumptions
- Open clearly and respectfully
- Handle defensiveness and new information
- Agree next steps and follow-up
- Reuse the CLEAR structure
WHAT'S INCLUDED
What's included
- SCORM 2004 package for LMS upload
- Editable Storyline source option, including SCORM
- UK English and US English versions · v1.0
- One organisation · unlimited internal learners
COURSE STRUCTURE
Course structure
- Prepare: facts, purpose and opening
- Practise: coached Asha + Liam scenario
- Challenge: four scored decisions with Maya + Chris
- Plan: take a conversation plan back to work
WILL IT WORK WITH MY LMS?
Will it work with my LMS?
- Built in Articulate Storyline 360
- SCORM 2004 4th Edition
- 25–35 minutes · UK English and US English options
- 75% pass mark
UPDATES & SUPPORT
Updates & support
- Product updates available to purchasers
- Version notes for meaningful changes
- Editable source can be rebranded internally
- Support covers access and supplied files
BEFORE YOU BUY
Useful answers.
Can we buy just the LMS-ready course?
Yes. Choose the Ready-to-use SCORM option if you want to upload and deploy the course without editing the source.
Can we upgrade to the editable Storyline version later?
Yes. For the same course and purchasing organisation, we’ll credit the amount you paid for the SCORM version against the current Editable Storyline price. Contact us with your order number and we’ll arrange the upgrade.
Can we rebrand the course ourselves?
Yes. Choose the Editable Storyline option. It includes the source file and the ready-to-use SCORM package for your organisation.
How many employees can take the course?
There is no per-learner limit for internal use by the purchasing organisation.
Do we need a subscription or licence key?
No. This is a one-off purchase and there is no course activation key.
Can eLearnsy customise it for us?
Yes. Customisation starts from £399 / $529 for agreed branding, terminology and light-touch content changes delivered as a finished SCORM package. Larger content changes are quoted separately.
Can an agency use the source for multiple clients?
Not under the standard organisation licence. Contact eLearnsy for a commercial agency or developer licence.